Claim

Telkom / Finrite

Why do these companies still exist?

My 3years old pending insurance claim. I've spent hundreds of rand's on airtime, not to mention the fact that I'm paying for insurance on a device that I don't have. The phone's at Finrite rings for almost an hour and when they finally answer just as I'm about to give my reference number I get disconnected.Till today I've heard nothing from them, I have sent emails to their (Finrite) complaints department and was asked for a reference number which I sent and that was it no further response. I feel Telkom has to take some responsibility and assist in this matter as you are the one's who recommended them and chose to work with them. Start by googling them and you will see The service is horrible,I Never in my life have I felt so helpless and hopeless.