RN
Rachel N
1 reviews | Active since Nov 2020
23 Nov 2020, 09:30
Claim
I made a claim on the 21 October 2020, send through all the required documentation (Proforma Invoice & Waybill number to track the device/ salvage). sent through numerous follow-ups emails to *** and the response was " we have escalated your claim to supervisor " and a month later Finrite hasn't made the payment to Istore, the model I'm looking for has been discontinued and have few stock left in the store.
Worse service ever, I am very disappointed and frustrated that I'm paying for a phone that is not in my possession.
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Replies (2)RN
Rachel N's updateReviewer Update
24 Nov 2020, 16:04Hi
I still haven't received a call from your agents.
I still haven't received a call from your agents.
RN
Rachel N's update24 Nov 2020, 16:04
Reviewer Update
Hi
I still haven't received a call from your agents.
I still haven't received a call from your agents.
RN
Rachel N's updateReviewer Update
30 Nov 2020, 12:01Hi there
I have been informed that finrite cannot make a payment directly to Istore due to an instruction provided to the agents. I have to buy it cash and I will be reimbursed, however that is not possible from my side.
the reason I took out insurance is because I knew I wouldn't have cash in an event like this. I need finrite to make the payment directly to Istore.
I have been informed that finrite cannot make a payment directly to Istore due to an instruction provided to the agents. I have to buy it cash and I will be reimbursed, however that is not possible from my side.
the reason I took out insurance is because I knew I wouldn't have cash in an event like this. I need finrite to make the payment directly to Istore.
RN
Rachel N's update30 Nov 2020, 12:01
Reviewer Update
Hi there
I have been informed that finrite cannot make a payment directly to Istore due to an instruction provided to the agents. I have to buy it cash and I will be reimbursed, however that is not possible from my side.
the reason I took out insurance is because I knew I wouldn't have cash in an event like this. I need finrite to make the payment directly to Istore.
I have been informed that finrite cannot make a payment directly to Istore due to an instruction provided to the agents. I have to buy it cash and I will be reimbursed, however that is not possible from my side.
the reason I took out insurance is because I knew I wouldn't have cash in an event like this. I need finrite to make the payment directly to Istore.