CHOPPED AND *****ED BY THIRD PARTY INSURANCE

<p>I purchased a phone in January at GAME and took out insurance with is administered by FINRITE but under written HOLLARD. My phone was in working order and had a cracked screen and the insurance covers this so I decided to send my phone in for repairs end of July 2016 I waited for weeks without communication I had to call in and find out how far the process is. Only to fnd out I have to pay an access fee of R150 which I agreed to pay and made the payment. After paying I was advised the repaires would be done and I would receive my phone in 3 to 5 working days. I waited again for upto 2 weeks with no communication and the decided to call again. I was advised that my phone (Samsung J1) was not in working order, however when I sent it for repairs it was working just a crack on the screen. I advised the consultant Dean of this. I also asked for a new phone as I had taken out this insurance and payed for it. The consultant advised should I want a new phone they can give me a Samsung mini and I refused and this phone does not come close to the value of my phone which I purchsed. My husband then Logged a CEO complaint with and we were advised that the Insurance will pay out the amount of the value of my phone on the 7th Oct 2016. Today is the 10th Oct 2016 and I still have not recieved the money and also I continueously have to call for feedback. I also spoke to Tebogo Maboe who assured me that the money will reflect in my account at 11am this morning. It has been 3 months that I have been on the run around with GAME, FINIRITE and HOLLARD. I do not have a phone but yet I am paying Insurance every month without fail....What must I do for assistance. </p>