Cheated

Morning

My iPhone jus stopped working in January and I send it to Telkom so it could be booked for repairs.I got no update whatsoever I had to call Telkom store in Alberton and TelkomInsurance (finrite)for my update.

In March they send a quotation for R6100 and wanted me to pay R3700 for excess fee which I questioned and all I could get was u claiming in the 1st 6 months of your contract but why R3700 if my contract says R1000?

Later in April they send another excess fee for a R1000 but when I called Finrite they told me to pay the R3700 not 1000. I have asked most call center agents to send me the recording of the calls but still to-date nothing. I later went to Istore in Sandton city to find out about the warranty as I had purchased my iPhone in October 2017.

FF:I later called the insurance tild them not to fix my iPhone and I took it to istore where they gave me a new unit. Both Telkom n TelkomInsurance FAILED me and I was still paying my premiums in that 4 months I didn’t hv a phone .please help.

Why should I still pay Telkom while I got a new unit from Istore? Why was I still paying the insurance while they couldn’t help? What happened to the money that I was paying for the insurance and service if I didn’t get any?

Kind regards Refiloe