1 reviews | Active since Sept 2011
Cellular phone delivery
In September 2020, I sent in my phone for repairs through Edgars as I was insured via Edgars/Finrite. (I have since cancelled my Edgars account because of the appalling service I have encountered from Edgars/Finrite.)
On the 14th of October I was told to make a payment of R400 to Finrite in order for my handset to be delivered where I reside. I made the payment on the 27th of October and informed Finrite telephonically (at Edgars) of the payment and sent the proof of address via email. I was told delivery to my home will take place by the end of the week. I waited...
On the 6th of November, I went back to Edgars to call Finrite to inform them I had not received my handset. I spoke to Sekete (sp) who then told me that they have sent an email to the courier company and that I will receive a response from them between 3 to 7 working days. Again, I waited for a call. No call from Finrite or the delivery company was ever made.
Yesterday, the 17th of November, I went back to Edgars to make an enquiry about my handset. I spoke to Melissa from Finrite who then told me that her team leader sent an email to the courier company and they assured them that the delivery will take place either in the afternoin of the 17th of November or in the morning of the 18th of November.
It is now the afternoon of the 18th of November and still no delivery of my handset has taken place. I am tired of going back and forth to Edgars to be given empty promises by Finrite about when I will receive my handset.
Can this matter be resolved ASAP?
I am still waiting for your customer experience agents to contact me as per your response from yesterday. Mosy importantly, I am waiting for the delivery of my handset.
Regards
Sindi
I am still waiting for your customer experience agents to contact me as per your response from yesterday. Mosy importantly, I am waiting for the delivery of my handset.
Regards
Sindi
I am still waiting for a feedback from your Edgars department.
Why is it taking so long for me to have my handset returned?
I am still waiting for a feedback from your Edgars department.
Why is it taking so long for me to have my handset returned?
It's been TWENTY-SEVEN days of waiting for my handest to be delivered to me. And everytime I go in store, I am told that the handset is with courier company.
Why is it soooooo difficult for the company to return my handset???
Have they lost it?
I am tired of waiting. May I have a response on this matter this afternoon. It really shouldn't take you decades to figure out where my handset is.
It's been TWENTY-SEVEN days of waiting for my handest to be delivered to me. And everytime I go in store, I am told that the handset is with courier company.
Why is it soooooo difficult for the company to return my handset???
Have they lost it?
I am tired of waiting. May I have a response on this matter this afternoon. It really shouldn't take you decades to figure out where my handset is.
May I have feedback re: my query?
May I have feedback re: my query?