Cellphone Repairs

Booked cellphone for repairs on the 18th of June @ Telkom Bay West store in the morning, only recived feedback on 2nd of July via sms. stating they have arranged collection of my unit by RAM Couries. I have tried to call the branch numerous times before the phone was never answered. on the same 2nd July recieved an sms stating they have received my claim & assessment will take 48 hours. on 8th July received another sms stating my claim has been assesed & my device will be repaired upon receipt o Excess payment, mind u on that sms they did not mention the Excess amount & banking details. the next day 9th July they sent an sms with Excess amount & banking details. I made payment the same day, Friday 10th I received a call from Finrite Administrators asking if Ihave made the payment for the Excess & that lady it will take 24 - 48 hours for the payment to reflect. since then I have not heard anything from them been trying to call them but my call have not been answered or Im put on hold then call gets disconnected!! their 21 days waiting period has passed & I am still without a cellphone... this morning I called Finrite Administrators again my device has not been sent for repairs because I have not paid the Excess fee amount when they checked with Accounts Department it my payment reflects, I was still told to wait for 5 - 7 working days on top of the 21 days I have waited. This means If I did not call them again I would still be waiting till Jesus comes!!!! Their service is the worst ever!!!!