Cellphone isuarance

Good day My name is Sam Matane. To date I have not yet received my phone which I have followed everything or steps required by Finrite Administrators. I was requested to pay R200 excess and later paid R500 topup for my phone to be mailed to me. I lost my phone in December 2021 and just imagine it is almost the 20th of January 2022 and I have not recieved anything. I am always told a story by Finrite consultants. There is always a mother Office that must first confirm something.

I was told that I will recieve my phone in 3 to 7 working days. I have waited so many 3 to 7 working days and nothing has happened. My question now is does Finrite and Hollard insuarance give clients a run around in order to accumulated insurance premiums for a certain period of time before they can help you.

Is this a **** by Finrite and Hollard insuarance to rob innocent unsuspecting hard working South Africans. I have tried all avenues and I still don't have a phone I have been paying insuarance for in the last 3 - 4 years. There is always somebody calling me and following my matter and there are no results.

Sam Matane