Cellphone insurance double charged

I took a claim paid out on june at edgars store i notice that on August they double charge me for the premium of the phone i went to edgars on September to report it and they make a phone call to finrite and i spoke with them they cancel and the they will refund me to my next statement, when i got the next statement is not cancelled and i went to jet store to find out whats going on they called finrite to cancel the other premium and finrite they sais that they can't cancel it i must call account department and we call the the account department and said its finrite supposed to cancel and refund me and we call finrite again they give me tha other number, the number they give at finrite they said they are not dealing with finrite they only deal with hollard insurance not finrite they won't assist me and finrite iz refusing to assist me and the problem is i'm going up and down i don't get a right information and my account is very high now due to this double charges. I want my money back please finrite.