CELLPHONE INSURANCE CLAIM *******

Cellphone Insurance claim process is so pathetic, The company does not care about the plight of their customers but just their premium...my claim has been approved since June and i already paid the excess but getting my replacement device is a huge war....kept calling to follow up to no avail, was told it's been with the courier company (RAMS) since 6th July. All the consultant i've spoken with daily for the past 3 days have said the device will be delivered today...it's either they don't understand the meaning of TODAY or they have been trained to tell customers on a daily basis that whatever their request/query is will be dealt with same day. THIS IS CLEARLY A ******* OF CUSTOMERS HARD EARNED MONEY! THIS COMPANY NEEDS TO BE SHUT DOWN AND THEIR LICENSE REVOKED.