CELLPHONE INSURANCE CLAIM

THE SERVICE FROM THE CALL CENTRE AGENTS IS VERY TERRIBLE AND HORRIFIC, I SPOKE TO A LADY BY THE NAME OF SHERNICE WHOM DID NOT WANT TO PROVIDE HER NAME BEFORE I CAN ADVISE WHY WAS I CALLING, I DEMANDED HER NAME AS I WANTED TO RECORD WHOM I SPOKE TO AND WHEN, I MADE AN INSIURANCE CLAIM IN DECEMBER AND I HAVE BEEN FOLLOWING UP WITH THE CALL CENTER ONLY TO BE TOLD THAT THEY ARE WAITING FOR A POLICY NUMBER FROM TFG HEAD OFFICE, I SPOKE TO CHRISTEL ON 08/01/2018 AND CHERMAINE KEKANA ON 25/01/2018 WHOM THEY TOLD ME THE SAME STORY.

WHEN EVER THEY DEDUCT MONEY I DO NOT REFER THEM TO SOMEONE ELSE BUT WHEN ITS MY TURN TO RECEIVE THE SERVICE THAT I PAY FOR THEY DO NOT WANT TO ASSIST ME . THE SERVICE FROM BOTH TFG AND FINRITE IS APPALLING .