Cellphone insurance claim

<p>I submitted a claim in December for my Lost/****** cellphone at the Jet store in Southgate. I received an sms stating that my claim is incomplete. I called the call centre on the number in the sms ********** 748 and my call was cutt of after waiting to speak to a consultant for 10 minutes. I then called the store and when i eventually got through to them i was told that the affidavit is not clear. I stated everything i know in the addidavit what more do you want me to say? Or is this your way of telling me that you will not settle my claim?</p>