Cellphone Insurance

<p>Hello Peter,</p> <p>I have lodged a claim for my lost cellphone and I was told an order with the supplier has been sent and I must choose a store where I will collect the phone which I did however I ma now struggling with the insurer as they do not seem to know where the phone is or when will I recieve the phone.</p> <p>Since last week Friday the 16 September 2016 I am told different stories ranging from that a supplier tried to contact me without any success which does not make sense because the supplier is not delivering the phone to me but the store I have selected, I am told by my insurer that the phone was dispatched on the 09 September 2016 but unfortunately they cannot tell where it is they have not recieved the waybill from the supplier.</p> <p> </p> <p>This is a very pathetic service ever and insuring with these people seem to be fruitless, it looks like they only interested in taking money and nothing more.</p> <p> </p> <p>Can someone advise on how to persue this issue.</p> <p> </p> <p>Thanks</p> <p>Nkululeko</p>