Cellphone Insurance

If there is ever a possibility of taking insurance with Finrite I would strongly advise against it. I insured my telkom phone with Telkom and when it broke I found out that they use finrite. I was told it will be replaced once I pay my access which I did the same day and I was told to wait 7 days for delivery. It has been 3 weeks now and when ever I call to follow up I am given a different excuse. At first I was told the access is not reflecting, than that they have not received approval, than that they must verify stock, than they are processing it etc... all the while I am told the manager is busy and she never responds to my emails nor does she ever call me back after numerous request...instead I am told she is btoo busy and they cannot give me her direct contact... eventually after speaking to the second Manager I was promised an overnight delivery for their bad service than when that didn't happen the second manager claimed not to even know me, yet instructs a person follow up with my S9 phone in the warehouse. The person confused themselves tells me they are not sure what to do at this point besides placing an order with the suppliers as they have no phones at all... so all this time the lies and deceit from Finrite while I pay my insurance monthly with no phone. They are aware I cannot go to their offices due to Covid and they are unproffessional and incosiderate at best!!