Cellphone claim with telkom and finrite

I don’t even know where to begin because I feel like I’ve been taken advantage of by Telkom Finrite claims department. My dissatisfaction with Telkom for the past 3 months has been horrible with the process of the insurance claim (finrite) for my mobile device, took the first attempt to go report at the Maponya Mall branch to be assisted with claiming and I was directed to call or email customer care which I have beeeeeeeeen doing so for the past 3 months every day and to be placed to hold and a lot of unanswered emails. This is very frustrating having to pay for a device I don’t even have and also still pay for the *********** insurance because clearly having insurance was a waste of my time and my money. The most annoying part is that they still take them monthly debt but they don’t know how to answer the phones or emails. This experience has made me almost give up, and to think I have been paying my premiums for a year and couple of monthly with no fail.Till date I still haven’t gotten a response and this is pathetic. I have lost time and money that I will not get back by the treatment I have been receiving both in the branch and contact center. This cannot be tolerated, I am writing this with so much anger and am honestly hurt, upset and disappointed with the way am treated, am treated like a client that doesn’t pay or misses her monthly payments. At least with me I am able to write to you, I am relying on you to assist me investigate the above