cellphone claim insurance

Good day.

I would like to complain about this company finrite cellphone insurance, since October 2017 I lodged cellphone claim insurance, every month they were supposed to debit amount of R66 a month. when I was at the store where i buy my phone to submit claim, I was told i never paid insurance, I asked them hw is that possible because i signed on their contract for them to debit the amount on my bank account and my bank account never been out of money... They couldn't explain hw is that possible because as a store they submitted everything to finrite, to cut the story short I was ordered to pay all the money that was supposed to be debited those months it counted to R792.00. On the 15th of December i deposited amount of R800 to finrite bank account. the 3rd week of December I go to the store to check on the progress since I paid the amount. store assistant who was assisted me on the day ask for a proof of payment so that he can send it to finrite and he took a phone for finrite to pick up for repairs... last week of December i go back to the store to check progress I was told they still waiting on finrite to fetch my phone, when i call on Friday someone who was assisting over she told me shes gonna call finrite to check what is happening still they haven't come to fetch my phone so she had to call finrite to check what is happening on their side, only then she was told they gonna send their driver to take phone to their service point, till now i haven't receive any response from finrite. This company doesn't deserve to work with people they don't care their service is pathetic. I'm very disappointed with them.