Cellphone Claim

<p>I have been trying to claim for my lost cellphone for the past year and i am not getting any help. I have to call and hold for +20 minutes and the agent cannot assist me as well. Insurance is still debiting my bank account for the past year but i still do not have the cellphone. Can someone please advise what i need to do in order to get help/</p> <p> </p> <p>My claim no: GMCML38139</p>