Cellphone Claim

I am very disappointed. I submitted my claim on the 26th of June and sent all documents they requested. They sent an acknowledgement email. After a few days i called to follow up then they told me they are waiting for a usage report from Telkom. I called again later, hey told me their system is not working and they do not know when it will be fixed. I emailed Thuso Mashogi to ask when they will get this usage report, i did not get a response. I pay the insurance monthly with no fail. when its time for them to actually do what i pay them for, their system doesnt work. But it works just fine when they take money from my account. I am so appalled with the service, or lack thereof. I regret ever taking the insurance with Finrite.