Cellphone claim

In October I notified Finrite regarding my lost phone. I followed the necessary procedure which only required an affadavit and claims form. I received a sms stating more info is required. When I called they needed an incident no not stipulated on the form. I went back to the police station to get one. In February 2016 still no feedback. I called was told Mpho resigned had to email docs to Nicolene. I called a week later was told Nicolene resigned. Now I'm dealing with Sinthle telling me to fax docs. I did the same day it's now March 2016. Gave them 2 weeks I called today 08/04/16. I spoke to Sibusiso gave me a wrong no for customer complaints... he put me through to Sintle who now tells me they never received my fax I must repeat the process. During this whole process I once received a sms stating your claim is closed due to lack of info. This was the worst experience I ever had with a Cellphone insurance company... poor customer service. They lack in professionalism. I wasted so much money in faxing and emailing docs. Companies like this are out to ******* customers using the money to invest.. they must be reported to the Ombudsmen. Will not recommend this company to any person.