Cellphone claim

Good day

I am writing this email with alot of frustration and anger.

The second week in January 2020 I went to the Stellenbosch Telkom shop. I was assisted by Lwandile Copiso. He was so unprofessional. I felt like he did me a favour by assisting me. He did not look happy nor did he show a sense of urgency. A few days ago I heard by another Telkom consultant Chiquita Arendse that my photos will not be on my phone and that he should've advised me. I explained my situation to her. She told me that she contacted Finrite but still nothing happened, how does this not qualify to go management or higher assistance? ??? I have all my personal things on my phone and I was not advised to rather save in on another device as the phone will be wiped. So so angry as this is my memories and personal things. So I've lost all my things on my phone? 23 January I paid the R299,90 for excess. 25 January 2020 I received a email from Thembani Sathekge to advise that I should forward my Telkom Invoice 26 January the excess fee must be paid. 3 February 2020 I received a sms saying that my claim has been authorised and a consultant will contact me This never happened. I called almost every day since my phone were send for repairs. No one could help me. Their apparently can't get hold of the repair department and their would promise to call me back. Lies lies lies. The Telkom Stellenbosch just told me their cant do anything as well because this is between me and finite. How pathetic does that sound. Am I not the client?? The Finrite consultant -Thami Zulu and Thembani Sathekge doesn't even bother to reply on my emails. Another Finrite consultant told me that they can't phone me back as their get too many calls in I'm asking this with tears in my eyes, how the hell is that my problem. Am I not the customer here!!!! They not even sending me mails to advise or to keep me up to date with my claim. I send the proof of payment and Telkom invoice My question is. Why why why am I today still waiting for my device. Its been almost 3 months. Why ??? So many different people assisted me but still no solution. How is it that this company called Finrite is still in business. I have to ask with all the complaints of useless service, useless consultants. No one takes accountability for anything or anyone's claim.

Trust that my claim will be resolved urgently.

Regard, Marlene

This email were send months ago (*** / ***) I spoke to another consultant today. Calls after calls!!!! She told me she would call me or email me with feedback. Still nothing.