Cellphone Claim

On the 27 th October 2015 I lodged a claim for my wife's broken cellphone. I received a mail requesting the excess fee of R150-00 to be paid into Finrite's account. The payment was made. ONE WEEK later the cellphone was picked up by courier. Another week passed. No reply!! I phoned them and was told I had to pay another R30-00 for a quote, which I will NOT, AS THIS IS NOT PART OF THE ORIGINAL CONTRACT OR POLICY!! Each time I phone a different person answers the phone and I was told today to hold on for the manager. After 10-15 minutes the call was ended without anybody speaking or answering. Clients must be warned that this POOR SERVICE IS ONLY THERE TO MAKE A QUICK BUCK OUT OF YOU AND YOU WILLLL LOSE. As long as you pay your monthly premiums and excess, they are happy. The way the call centre person speaks reflects the arrogant way these companies treat their clients.