Cell phone Insurance URGENT

I went to CNA Kollanade Shopping mall to do Cell Phone Insurance - Cash, for cellphone: (HUAWEI P20 lite black, IME: ********** ********** 8) but the lady at the CNA Kollanade Shopping mall insured the phone for incorrect valeu, she insured it for more than what it was worth. when she saw that she already sent the insurance through she said tried calling Finrite/Edcon, but for obvious reasons they could not pick up the cell phone as yet. So they advised her and myself over the phone that it should wait a few days and call in myself and then explain what happend and ask them to cancel the cell phone insurance, they I should go back to CNA and do insurance again with correct valeu. This was around 13 April 2019. I called Finrite about the week of the 15th April to request what the agent advised us to do, I did the cancellation of a cellphone: (HUAWEI P20 lite black, IME: ********** ********** 8) So i d it seems that the phones paperwork was never sent to Finrite. As when I called FINRITE to ask why the debit orders have not been running I was told that they I went to CNA Kollanade Shopping mall to do Cell Phone Insurance/Cash, for cellphone: (HUAWEI P20 lite black, IME: ********** ********** 8) but the lady at the CNA store insured the phone for incorrect value, she insured it for more than what it was worth. When she saw that she made a mistake and already sent the insurance through she than tried calling Finrite/Edcon call center while I was there in the store but for obvious reasons they could not pick up the cell phone as yet. So they advised her and myself over the phone that it should wait a few days and call in myself and then explain what happened and ask them to cancel the cell phone insurance, then I should go back to CNA and do the insurance again with correct value, this was around 13 April 2019. So I called Finrite about the week of 15th April to request what the agent advised us to do, I did the cancellation of a cellphone: (HUAWEI P20 lite black, IME: ********** ********** 8)

After they canceled it I then went to CNA again and then reinsured the phone, they gave me the policy proof, the slip with policy no; Policy: TP ********** ********** 287 – R99.00 (HUAWEI P20 lite black, IME: ********** ********** 8) I then waited for the debit order to go off and it never went off. So I called Finrite on 21/05/2019 to find out what is happening, they told me that they can only pick up one cell phone a Policy: TP ********** ********** 247 – R249.00 (SAMSUNG GALAXY S9 purple, IME: ********** ********** 80. When I asked why they only put on 1 cellphone they told me that I cancelled the insurance for the HUAWEI P20 lite black, and they cannot insure the same phone with the same IME number.

I tried to explain to the agent what happened and all he could say is they are not part of CNA and they can’t help me, he even dropped the phone on me when I asked to speak to manager. So now I’m left with a cellphone without insurance and I wanted all my phoned to be insured under one umbrella. I have had such good service ever since I have been with Finrite but this is so unfair why am I being penalized for something an staff member did at CAN. Please can someone just assist me please to get this phone insured. I really don’t want separate insurance somewhere else.