Cell Phone Insurance Claim

I have been having my cell phone insurance with Finrite for the passed 8 years or so and my cell phone was a Blackberry 8520. On the 09 January 2016 I went to Edgars with my old cell phone to claim for an insurance and I was assisted by Lutando. In the form I have put in the full description of the damage. I mean the cell phone is 7-8 years old and I populated the form anyway \the screen is no longer showing, the speaker is dead and parts are simply falling-off.\" After that, for a month I never got any response from Finrite or Edgars until I approached the store for feed-back, only to be asked again what happened to the phone and I was further told that the insurance does not cover this and that and they also claimed they tried to call me to no avail. I WOULD REALLY LIKE TO KNOW FROM THEIR POINT OF VIEW, WHAT IS THE LIFE SPAN OF A CELL PHONE? And I instructed them to cancel my insurance of almost 8 years without a single claim. " FinRite Insurance Response: Hello makanyane, Please be advised that we have received your complaint, and we are currently investigating the matter. We will be providing you with feedback shortly. Should you have any further queries, please do not hesitate to contact us on ********** or alternatively you can email us on ********** Kind regards Finrite Almost 2years, 8months, Never received any communication from Finrite.