CELL PHONE INSURANCE

I took an insurance with FINRITE on the 26/09/2015 for my cell phone. Khuthiso the consultant advised me to activate the insurance by paying first instalment immediately, I gladly paid. Unforeseen circumstance happened, I was involved in an accident on the 23rd October luckily I didn't get hurt but my device, so I phoned the finrite to book my device for repair and also submitted relevant documents.<br> But not knowing it's the beginning of my nightmares. Call centre agent made me to run from pillar to pillar.<br> Joel Masego, Khanyisile, Shonese we communicates via emails but responding, Goodman and team leader Patrick no clarity with my claim.<br> <br> I thought FINRITE Insurance is the best insurance ever but I guess I **** to myself ,I regret why chose you guys.<br> Can my claim be finalized ASAP before I take this matter to ombudsman and sue the company indefinitely .<br>