Cell phone claim

On the 11/02/2020 I submitted my claim to ***, for 3days I waited for atleast an acknowledgment from them I received nothing I then called them only for the man to tell me I need to send my Telkom statement so I asked him why couldn't they have notified me when I send my first email because I didn't receive any acknowledgment that they received my claim, I then sent my statement as requested waited another 3days and called back because still after I spoke to someone again I didn't receive any acknowledgment they second persona I spoke to told me that I need to send my I'd ... So I asked him y didn't they let me know they waiting for me to call them never the less I sent my I'd waiting once again with out any acknowledgment from them called again 2 days later just to be advised that the number that I was using in my phone isn't what they had on the system ,I told them that according to my policy wording I used the correct number in my device ,and up until today I still didn't receive any notification or acknowledgment of my claim it's now 3 weeks I have never received such horrible services I'm so furious because they have no regard for there clients if someone doesn't get back to me by tomorrow I'm taking this to the ombudsman , I'm sick and tired on waiting for proper service from finrite this is utter disgust , not alone is the service extremely poor if u call in u will be on hold for a min of 20min to just talk to a consultant . Worse insurance ever