Cell C Insurance (C-surance) worst at what they do and it is the only thing they do

<p>I am a C-surance customer. My phone fell from a high place and got damaged. On the 20/03/217, I called C-surance to log a claim and I was instructed to go and submit my phone together with my claim to any nearest Cell C store.</p> <p> </p> <p>On the 21/03/2017, I submitted everything (claim form filled accordingly, Identification and the cellphone) to the Cell C store in Tzaneen at around 16:55 and all this was forwarded to the insurer on the same day. </p> <p> </p> <p>Since last week, whenever I called, C-surance informs me that they have not received my email with all the relevant documentation. I thought the fault was with the Cell C store in Tzaneen, but today they forwarded me proof that they have sent the email. </p> <p> </p> <p>I then contacted C-surance to ask them of the progress, they still inform me that they haven't received the documentation. They requested me to send them the documentation at that moment. I forwarded the documentation to the exact email and suprisingly this time they receive it.</p> <p> </p> <p>2 whole weeks without my phone and they still have not processed anything, they informed me that I should contact them again on Wednesday (08/03/2017) for progress update.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>