CELL C / FINRITE/ HOLLARD LACK OF SERVICE

On the 14 September 2015, I had made 3 calls back and forth to insure my Gold Samsung Galaxy S6 Edge with Cell C Finrite insurance underwritten by Hollard insurance. In October 2014, I had insured my Galaxy S4 with the same service provider, on 14 September 2015, I was informed by the agent that the S4 was not insured, I was of course shocked as I had called in just a year ago to insure the device. I decided to proceed with insuring the S6 by providing the agent all necessary details as required. The agent assured me that this was in effect. My phone was ****** in a smash and grab incident. When I called in to log a claim to Cell C Finrite insurance, the agent informed that there is no record of this on their systems, I then requested they have a look at the call recording as they do advise that all calls are recorded and can be made available on request. Finrite/ Cell C staff are completely incapable and poorly trained at performing their jobs correctly I am utterly disgusted by the lack of service and pathetic corporation from all parties involved as each day I make multiple calls leaving messages for someone to assist me but no one is willing to. I expect feedback soonest