Catastrophe

<p>I must say that this company has the most appalling service any human can experience, I submitted a cellphone claim 10 days ago at a Markhams store with all the required documents. I then waited for their feedback on the claim. The morning of the 19 April 2017 I receive a call from a lady from Finrite insurance stating that they have received my claim but there are some things that need to be cleared first. She states that we see your phone was used by somebody else (being my wife) and not you. I then responded by saying that when I bought the phone and took the insurance I was buying it for her but I decided to use the phone for myself. The insurance documents are in my name, the premiums are in my name, but I am told because I did not state that ill be using the phone and not my wife, I will wait till the 24th of April 2017 to hear from their underwriting department if my claim will be prossed. They took long to get back to me, I am in need of a phone and now I must wait for them again just to get feedback which should not even take a day. Can this company close down already we cant continue complaining to Hello Peter everytime about how poor their service is. I AM DISGUSTED !!!!!!!!!</p>