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xoli.mfusi xoli.mfusi
1 reviews | Active since Apr 2017
17 Nov 2020, 13:18
CAN I HAVE MY PHONE
I had a chat with Jean and Petunia, I send follow up emails everyday and what bothers me now is they have approve and I have also paid the acces but I have not had a chance to order my phone. I email then and Jean does respond friday afternoon. Petunia gave me the wrong banking details that was not intended for me which i did pay and unfortunately i cannot reverse as the is cost implication and a riduculous turn around time.
I have asked Petunia to sort this as the money is within the busiess but different account, she ha not come back to me . I really need my phone and I think it ws best when Edgars was involved now the new process you have does not work for me.
The communication is very bad, im the one who send emails everyday and they dont get addressed and worse I have included complains department but still this is open and out of SLA.
I am really annoyed with service they giving me
Helpful (0)
Replies (14)0
Replies (14)xx
xoli.mfusi xoli.mfusi's updateReviewer Update
17 Nov 2020, 14:20Please, the matter has been open for approximately three weeks and it is a challange for my day to day experience without a phone. This was approved friday but I have not ordered my phone.
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xoli.mfusi xoli.mfusi's update17 Nov 2020, 14:20
Reviewer Update
Please, the matter has been open for approximately three weeks and it is a challange for my day to day experience without a phone. This was approved friday but I have not ordered my phone.
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xoli.mfusi xoli.mfusi's updateReviewer Update
17 Nov 2020, 14:25Thanks
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xoli.mfusi xoli.mfusi's update17 Nov 2020, 14:25
Reviewer Update
Thanks
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xoli.mfusi xoli.mfusi's updateReviewer Update
17 Nov 2020, 14:31someone called when i answer they hang up, please ask them to call again
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xoli.mfusi xoli.mfusi's update17 Nov 2020, 14:31
Reviewer Update
someone called when i answer they hang up, please ask them to call again
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xoli.mfusi xoli.mfusi's updateReviewer Update
17 Nov 2020, 14:42after the call, I have sent an email asking Jean and Petunia to call me
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xoli.mfusi xoli.mfusi's update17 Nov 2020, 14:42
Reviewer Update
after the call, I have sent an email asking Jean and Petunia to call me
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xoli.mfusi xoli.mfusi's updateReviewer Update
19 Nov 2020, 09:11Hi There, please kindly assist and ask Petunia to call me as the IUA Business solutions has called me in relation to the money we paid instead of the Finrite SDT acc. please when I end her email she does not respond
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xoli.mfusi xoli.mfusi's update19 Nov 2020, 09:11
Reviewer Update
Hi There, please kindly assist and ask Petunia to call me as the IUA Business solutions has called me in relation to the money we paid instead of the Finrite SDT acc. please when I end her email she does not respond
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xoli.mfusi xoli.mfusi's updateReviewer Update
19 Nov 2020, 09:12I have paid all the required amounts and no supplier has called be to deliver my phone as well
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xoli.mfusi xoli.mfusi's update19 Nov 2020, 09:12
Reviewer Update
I have paid all the required amounts and no supplier has called be to deliver my phone as well
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xoli.mfusi xoli.mfusi's updateReviewer Update
19 Nov 2020, 09:52Thank you for your prompt response
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xoli.mfusi xoli.mfusi's update19 Nov 2020, 09:52
Reviewer Update
Thank you for your prompt response
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xoli.mfusi xoli.mfusi's updateReviewer Update
19 Nov 2020, 12:34Please note no one has called me and im getting fustrated. it is very challanging not to have phone
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xoli.mfusi xoli.mfusi's update19 Nov 2020, 12:34
Reviewer Update
Please note no one has called me and im getting fustrated. it is very challanging not to have phone
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xoli.mfusi xoli.mfusi's updateReviewer Update
19 Nov 2020, 15:14I think it is best if you organize a voucher for R10000 (as I have also paid R2000 + R840 for access) so i get a phone for myself and I will then send all the necessary information and insure the phone after purchase. The voucher will do for me now than sensing back and forth communication. Pleae help
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xoli.mfusi xoli.mfusi's update19 Nov 2020, 15:14
Reviewer Update
I think it is best if you organize a voucher for R10000 (as I have also paid R2000 + R840 for access) so i get a phone for myself and I will then send all the necessary information and insure the phone after purchase. The voucher will do for me now than sensing back and forth communication. Pleae help
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xoli.mfusi xoli.mfusi's updateReviewer Update
19 Nov 2020, 16:05Thanks
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xoli.mfusi xoli.mfusi's update19 Nov 2020, 16:05
Reviewer Update
Thanks
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xoli.mfusi xoli.mfusi's updateReviewer Update
23 Nov 2020, 10:26Good Morning, please note that this issue is still pending and has not been resolved. I have not received my phone or better yet be contacted by the supplier . I have made payment of about R2800 . I have asked yu help me get a voucher so I can go buy my phone and I will then advise with necessary information to insure it. I still think your service was better when Edgar's was involved now there is no turn around time and you are not contactable which makes the situation worse. I cant call Petunia direct I must wait for her call that never happens. She does not voluntary contact me to get feedback and I still think it will be best if I get a voucher for worth R10k and buy my own phone because Finrite takes forever. I have been patient and my patience is wearing thin and I have good mind to cancel the insurance with you guys as It is not working on my favour. May you please intervene and help close this issue today. Otherwise cancel the insurance.
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xoli.mfusi xoli.mfusi's update23 Nov 2020, 10:26
Reviewer Update
Good Morning, please note that this issue is still pending and has not been resolved. I have not received my phone or better yet be contacted by the supplier . I have made payment of about R2800 . I have asked yu help me get a voucher so I can go buy my phone and I will then advise with necessary information to insure it. I still think your service was better when Edgar's was involved now there is no turn around time and you are not contactable which makes the situation worse. I cant call Petunia direct I must wait for her call that never happens. She does not voluntary contact me to get feedback and I still think it will be best if I get a voucher for worth R10k and buy my own phone because Finrite takes forever. I have been patient and my patience is wearing thin and I have good mind to cancel the insurance with you guys as It is not working on my favour. May you please intervene and help close this issue today. Otherwise cancel the insurance.
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xoli.mfusi xoli.mfusi's updateReviewer Update
23 Nov 2020, 10:48Please note I have just received a phone now, thanks
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xoli.mfusi xoli.mfusi's update23 Nov 2020, 10:48
Reviewer Update
Please note I have just received a phone now, thanks
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xoli.mfusi xoli.mfusi's updateReviewer Update
23 Nov 2020, 11:03my only issue is that the phone says vodacom repairs, is it a new device. Please can you ask Petunia to call me and clarify
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xoli.mfusi xoli.mfusi's update23 Nov 2020, 11:03
Reviewer Update
my only issue is that the phone says vodacom repairs, is it a new device. Please can you ask Petunia to call me and clarify
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xoli.mfusi xoli.mfusi's updateReviewer Update
23 Nov 2020, 16:30thanks
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xoli.mfusi xoli.mfusi's update23 Nov 2020, 16:30
Reviewer Update
thanks