CAN I GET A RESPONSE AND GET MY THINGS SORTED OUT

ive sent in a claim 2 weeks back which was approved but the amount that I should be paying doesn't add up ,you contact their call centre there is no answer they tur around time of responding to email is unacceptable .

when I forwarded the terms and conditions of their contract im being asked if I got the new updated one ,which I ddnt get I asked them to send me the updated new terms and conditions and the date it was send "mybe I might have missed the email" 5 days later I am still waiting I keep on sending them email but no one is responding but funny enough the debit order went off

its annoying how they don't answer I need to get this sorted out its been 2 weeks and we are not getting anywhere but I will still be paying my monthly fee my fear is that there will also be another waiting period of getting a phone which prolongs the entire thing

this is really frustrating paying for a phone and insurance but one doesn't have the goods with them I must say your services are very very very BAD