call centre manager expert call dropper!

<p>I have put in a claim for my ****** cellphone and paid a hefty excess fee on Friday 25th November; and then patiently waited for contact or replacement. Called them on Tuesday, only to find out they did not get my proof of payment (which I sent via email). Sent it while on the line, after 2 HOURS on the phoen with them, Lelani call centre manager was going to call me back with a resolution same day. Needless to say she hasnt called back. I have now spent a total of another 2 hours waiting to get through to the call centre, only for the line to be hung up soon as I get through. To be fair, one time I did get through, I asked to speak to Lelani, was put on hold for 15 minutes then the call was disconnected. Oh, there was the 2nd time when the agent also put me on hold for 20 minutes, only to come back and say Lelani doesnt want to speak to me because she is going to say the same thing the agent said!!! Seriously shocking!!! Close to 4 hours on the phone, about 7 disconnected calls and a rude manager later still no resolution!!!</p>