C surance -refusal of contract copy and calls recordings

<p>i have been a client to c insurance for more than a year now, i had cover for both my two phones i bought from cell c. everything was fine until i lost my job and called C surance to claim since i had an extra cover incase i get unemployed as one of their agent offered me and it took the same day i took the insurance. When i tried to claim i was told to provide documents to cell c but after 3 weeks of trying to claim one of the agent told me i can't claim since i was dismissed from work and they only cover for retrenchment but not dismissal, so i explain to them that i was never aware of such clause also because i have called months before asking for a copy of the contract and it was never sent, i then ask the call center agent to foward me the copy of the call recording of the day i took the insurance to make sure if the agent who sold me the insurance made me aware of the clause. i gave c surance the details of the day of the recordings i need and i was told within few days i will get feedback but here i am 3 to 4 months after still waiting for the recording of my calls, i called so many times for 4 months i spoke to Megan who tried to help nut failed to send after she promised me and i also spoke to the call center manager Busisiwe and she promised to give me feedback but still nothing is sent, if C surance can send me an email that says i will get feedback soon, why can't they send me the stupid recording i need to hear myself that i was made aware of the clause. C surance is not respecting my rights as a customer, the service is so bad i wish i never took it in the first place i regret.</p>