C Surance bad service

<p>Good Day Peter</p> <p> </p> <p>I insured my Galaxy Note 3 with C-Surance administrated by Finrite since 2014. On the 16th of December 2016 i lost my phone. I sent a claim through on the 20th and up until today i havent received any new phone. I have called numerous times and am being told my number was last active in May. But that is not true since i had to block it the day it got lost and did a SIM swap the following day. I have tried numerous time to get proper help but every call centre agent i speak to just says they will call me back and they never do. I am frustrated now as i have not even missed one payment for the past 3 years. Can you please assist me to get my claim sorted out.</p> <p> </p>