C Insurance Claim Hellish Experience

<p>I do not have enough words to explain how disgrantled I am with the service from C insurance under written by Finrite. It has been over a month since I was involved in a hijack and my vihicle was atken from me together with my cell phone Huawei Mate 8 that was also ****** with other valauble goods. I was so hopefull that by this time I would have been indemnified with a phone of the similar value but I have been taken from hell and back with the ****ndous xperience of have to stay on hold for more than 5 hours a week trying to get through to an administartor who can give me a solid update as to when I will recieve my new phone. The hardest part is that I have done all the administration docs and emailed them to the service provider and also paid out the access fee but still do not have a phone. I tried going to a Cell C outlet since they are the ones that refered me to this insurance but they themselves told me they can no assist me with anything. I write this review right now with a cold heart, exhausted, stressed out, I do not know where or who to turn to as the number I was give ( ********** 007) is never answered at all. The last time I actually spoke to a consultant(Thembani) about 2 weeks ago took my details and told me that my claim has been finalized and my phone will be delivered to me but as I text my phone has not been delivered to me and Im currently "holding" the line hoping my call will be ansewered. I actually begged Thembani to give me his number so I could contact him directly but hedoes no answer his phone which I understand since its his own private line, and just to mention I did speak to him on his private cell phone ( ********** 294) he mentioned to me that Finrite is under stuffed and they get high volumes of calls. This is non of my business as a customer as it was never mentioned on the policy documents when I signed up. At this moment all I would love to know is when I am getting my phone I insured with insurance.</p>