Bull**** service from consultants

Finrite consultants think calling the call centre is peanuts and are very rude on the calls. I called to follow up on a claim made and if the payment is reflecting that I made. The consultant Christilia / Christinia is very rude and does not adhere to requests. I requested for a call back as she advised that their system is offline after waiting for someone to answer for 15mins. I asked her to call me back when the system is back online but she told me that she cant do that. I asked to speak to her supervisor/team leader and she decided to hang up the call on me. Is that what Finrite Customer Experience is about because if it is then the company must just be shut down. Its been now weeks and weeks waiting for my phone