Bull insurance

Gosh am so tired of this insurance! Iv sent my fone for repairs I keep calling to do follow up I was told to pay excess fee I did I called again to follow they said my fone is BRS and a consultant will call iv since been waiting for a call back nothing iv been with out a phone over a month now! I really dnt get it I keep calling to do follow up with my own airtime

I totally Unhappy with the service really because I'll call again on Monday and I'll be told again that someone will call me but at the of the no one bothers