BRING BACK MY TABLET,

I need assistance with regard to my claim submitted at Edgars for Finrite insurance 23 June 2020. I took in my Mecer tablet for screen repair at Edgards on this day and was given a till slip as confirmation of the clain submission. Consultant from Edgard then stated that the claim will take between 6 - 8 weeks. After waiting for more than 8 weeks with no further communication from Edgards or Finrite. I then went back to Edgards beginning of September and was told that the is not feedback as yet from the insurance, I should be patient.

Beginning of October I went back, only to be told that they do not do claims anymore from the shop cause the clients now submit their own claims with Finrite. All they could assist me with was to make a call to the insure only to wait 30mins for call to be answered, eventually the call got answered, consultant informed me that she could not see any pending claim, nor locate the IMEI number of the tablet from their system. She then put me on hold, to ask for assistance from her supervisor because she could see on the system that I have two handsets covered but she could not see any pending jobcard for my claim. Whilst on hold, the call was suddently transferred back to the switchboard, who had to transfer back to the call center as he couldn't assist. Waiting again for roughly 20mins for call to be answered, eventually second call gets answered, requested to speak to a supervisor (as I getting frustrated from holding for so long on the phone). Consultant told me only one supervisor on the floor and will need to hold. Call placed on hold again, listened to the music until the call was dropped. HOW DO I GET MY TABLET BACK, AS BOTH EDGARS AND FINRITE NOT SEEM TO KNOW WHERE IT IS, CAUSE AT THIS POINT I JUST WANT TO CANCEL THE INSURANCE.