Bogus or ********** insurance policy that i have been charged for it: 12 months and still counting.

I am being charged for bogus or should i say ********** insurance policy over 12 months now and still counting. No one is willing to assist even though the records clearly state that i am not insured. I have been trying to get help since November. The call centre agents promise to follow up and revert but they never come back to me. Someone by the name of Mpho Hadebe told me that i am not insured beginning of November 2019 when i was putting in a claim to fix my old phone. He then requested that i forward proof of payment and billing which i did. Their 30 days turnaround time ended beginning of December 2019 and now he is not responding to my emails. I even got Pavillion dealer to assist even them they are not helpful. How difficult can it to rectify an error made by your own system if there is proof that you did not insure my handset? This is so not necessary and frustrating really.

You cant fix the phone because it is not insured but also you has been billing me and you are continuing to bill me every month for what exactly since in your own words i am not insured..