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eposna E

1 reviews | Active since Aug 2016

07 Jun 2019, 21:16

Blacklisted by Telkom for a contract I do not have with them.

A year ago I concluded a contract with Telkom. When it was clear that they did not cover the area I lived in, the contract was canceled and I received a cancellation confirmation. The phones were handed back and that should have been the end. Alas, I walked into an admin nightmare, was billed every month and had to stop payments month after month. I kept sending them my cancellation codes and after nearly a year they were able to resolve the problem and the debit orders stopped. I thought that was the end of my problems, until I wanted to enter into another mobile contract, only to find out that Telkom had blacklisted me for non payment of a service I could not use on a contract that does not exist.

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Replies (1)
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply10 Jun 2019, 07:56
Official

Dear Customer, 

Thank you for making us aware of your complaint.  One of our Customer Experience Agents  will make contact with you to assist with your query. 

Regards, 
Finrite Customer Experience Team