Billing Dispute

Good day, below is the email I sent to finrite on the 7 Nov 2018 to complain that my insurance was cancelled already in Aug however they were still debiting my account.

Good day,

Kindly see attached invoice , my insurance was cancelled in Aug.

1st debit order went of month end Oct I had already made a dispute with my bank, going forward please stop with your debit orders.

Regards Atalia

I then received a case number ********** 7 that they are attending to the query, on the 12th Nov 2018 I received another case number ********** 7 that it has been resolved. So basically my insurance was supposed to be have been cancelled in August. They still debiting my account and sending me statements. I have reversed the debit order because they have no authority to debit my account. I made a call to Telkom and spoke to Nthabiseng who confirmed that my insurance was cancelled she then transferred to her manager as she claims she didn't see why I was being debited, I forgot the managers name but it's coloured guy. He didn't know how to break down the billing statement to me and was not sure and confident about his explanation. I will not pay this amount owed under my name kindly do amendments on your side and do your work properly.

Atalia