Billing complaint and bad service.

Telkom can't sort out my account. It's been going on for 5 months. They transfer my account for collection to MBD. I receive a sms to pay my outstanding which I did on the same day. This was the 27/01/2019. When I phoned in to ask why payment is showing, I was told Telkom is not using Standard bank. I paid into the account as per the sms. Then my account is not debited every month. Eventually telkom deduct R3047 from my account the 27/05/2019. Not the full amount. Excluding the R1300 I paid in the 27/01/2019. Service is unsuspended for a few hours and I got a sms again. Account suspended due to collection. I've send in my proof of payment more than ten times and still this payment can't be traced. I had the full amount outstanding in my banking account so why did they not debit the full amount. I've been without the service since and of January 2019. I'm paid for something I don't use. Will I get a refund no, because they'll wait for the contract to finish and this query will still not be resolved. Who ever is managing this place my really go back to school. It's nice to earn the big bucks as a director for bad service like this. I believe in life what goes around comes around.