Billing

I called in to have my banking details changed, but it seems as though you made an error.<br> <br> You used to debit my account separately for the insurance. but when i got my statement for my phone, your debit amount is now on my statement.<br> <br> Can someone please explain to me what is going on as I have tried to contact your call centre, but it seems that I cannot go through.<br> <br> Please help urgently as i am honestly thinking of cancelling this policy as I have had way too many issues with Finrite.