BEYOND RIDICULOUS

I had the worst experience with this Insurance, I keep calling this Insurance but no one can help me and today was just the worst ever. I send documents off to do a ****** Claim last week and still had has no Response I called in today and only to get the phone dropped on me which is so Terrible and Beyond Poor Customer Services. The lady I spoke to told me that the previous agent did not send off my documents which I emailed off last week now I have to wait another 24-48 hours which is beyond ***. Please get better Humans to assist as Im paying Insurance but no Help WHATSOEVER, The Customer Service Lady I spoke to was rude and did not want to do her Job... Please FINRITE Hire people who actually wants to work and Help Customers....Very Disappointed