Being made to jump through hoops for a lost cellphone

I submitted a claim through Edgars for a lost cellphone on 29 March 2018. My claim has yet to be paid and I am STILL being requested to submit additional information.

1. You are requesting a case/incident number from the police for a LOST cellphone. There was no crime committed therefore I will not be issued with a case number. I have already supp**** you with a sworn affidavit.

2. I have blocked the IMEI number which I used and the phone is blacklisted. I have supp**** the reference number to you. I am now being requested to get a letter from my service provider to confirm that the phone is actually blacklisted???

To top it all off, the consultant refused to contact me directly and instructed the Edgars employee that has been assisting me to relay the message.

What a pathetic bunch!