Being Billed for cancelled Telkom contract for 5 months. ***)

My reference number for my contact is *** I am so not happy with this insurance Administrators. I should have checked this site before I chose to entrust them with my needs. Last year on the 5th of August I called and cancelled my insurance. I received an email confirming so. I was also advised further that I have to allow for 30 days’ notice of which I did not have a problem with. I still received invoices from Telkom showing the insurance amount. When I inquire with Telkom, I am told that Finrite has not updated their systems hence the insurance amount is still getting billed on my Telkom contract. I have been contacting Finrite and got told that I need to send all of the current invoices after the cancellation so that the matter can be escalated and I will receive the refunds for those months. I did that, the next thing I cannot get through to the call center. I have been calling and sending emails and no one has ever gotten to me and explain what is happening. I am still awaiting my refund even now. To make the matter worse, I have received my January invoice from Telkom and it still shows that I have to pay for the insurance. What ****es me off the most is that the consultants from Finrite did confirm that on their system, my insurance is cancelled. So what is going to happen should anything happen to my phone? It is not insured anymore but I am still paying for the insurance?? I am not getting answers on why is my contract not cancelled on Telkom's side so that they can stop billing me, I am not getting answers on what's going to happen should anything happen to my phone. So what am I really paying for? Where is Finrite taking my money to? I keep on asking on how many people are needed to cancel an insurance and update your systems, still not answer. This is one Terrible Administrator one could ever come across. I will never recommend this Administrator to anyone! I am tired of having to keep on making follow ups for the money that you are not supposed to be taking in the first place. On the list of the customers you have failed, please add my name there!