Bad turn around time for claims. Suspected racial profiling of claims against black clients

I have lost my phone and as i lodge i claim, it took 4 days to approve the claim. I have paid the excess fees 5 days ago. A consultant told me that i will have my phone this week. when i called today the 25th June 2020, i was told that i must not expect my phone in the next 10 days. This is poor business practice and abuse of clients. I spoke to few white friends who told me they got their phones in less than 7 days after claiming from FINRITE. I suspect there is racial profiling to frustrate black clients. This insurance company must be investigated. I want my phone