BAD, TERRIBLE AND STRESSFULL SERVICE WITH FINRITE INSURANCE COMPANY UNDERWRITTEN BY OLD MUTUAL

I claimed my lost phone on the 18th May 2020 via E-mail never got any respond ,then I called on the 20th may to check how far is the claim I was told that it was not capture so the process will take 48 working hours and I should sent the document again. I called again on the 22nd to check if they received the document and I was told that they haven't checked the emails ,again I was told about 48 working hours, no feedback after. I called several time they always told me is still on the process and it will take up to 48 working hours. then on the 4th of June I received an sms that my claim has been approved so I must pay an excess so I paid the following day on the 5th and called them to confirm if it was received, I was told again it will take up to 48 working hours to reflect , I called again on the 9th of June I was told they are still waiting for the suppliers to get back to them. I called several times they always put me on hold and after the drop the phone, so today the 19th June I Drove 50 min to their offices by 8:00am I was already there, I told them I'm not leaving without a Phone or they must refund me my premiums plus Excess ,I waited for 2 hours then they told me they have a phone I should collect it to their supplier which is 20 min drive from their offices .so I went to their supplier and collected the phone. Now I can cancel the insurance . THIS WAS AN ABUSE