bad services

<p> </p> <p>FIN 975708..in 2014 I bought a cellphone at foschin group and insured it a pavalion store with finrite cellphone insurancecompany on the 01/11/2014 and on the 28/03/2015 I lost my cellphone and I went to foschin store in pinetown to launch a claim with all documentation and on the 08/04/2015 I got my cellphone back and went to the store to cancel the claim but was told I didn't have insurance either way, I went to pavilion store to query but the lady showed me she did faxed through paper work to finrite but still there was no insurance showing.July 2015 I lost the very same cellphone and didn't not launch the claim because I was told my cellphone wasn't insured,only in December 2016 I realised there was always a balance on the foschin account and was told it a cellphone insurance, I was not informed when the insurance became active and now I want to launch a claim they give me run around yet I been paying for something that was long lost</p>