Bad Service when coming to claiming a phone

Hi I need help wit/h Finrite insurance, i sent a claim on the 18/09/2020, i paid the excess fee on the 28/09/2020, they confirmed that they received the excess fee, i was claiming huawei p30 pro, they told me that they dont have the phone on the 07/10/2020, they placed an order for p40 pro, they told me to call after 48 hours, i did that i called on the 10th, they told me they made a mistake regarding the order, they told me they fixing it, then told me to call back after 48 to get a waybill number, they telling me that they havent received a waybill number from the supplier, i have been calling since but nothing, im tired of going back and forth with them, i need a phone urgently and i have explained. but they keep telling e about the supplier. Please help