Bad service. Sies shame on you!

After a long waiting period my claim was approved. TC036942. Pay the excess 30/7/2020. They sent me a sms on the 16/8/2020 that they will contact me for collection address. Nothing. I'm still waiting for my device. Email them. Call them twice a week and the they just tell me there isn't stock of the same device or warehouse don't answer there phone. Nobody is coming back to me with a solution or answer. They have no problem to take the month premium and excess but can't even do there job at all.