Bad service prolonged insurance claim over 2 month

In Dec I was charged double for insurance they done a reversal and told me to check back in 3 days to see if the insurance is still active, 3 days later i went to store and checked they advised its still active. Then on the 5th Feb I went into edgars to do a damage claim I went into store several times and they advised 4-6 weeks on 26/03/2016 I went in again they advised that claim is still pending we called and they advised that they didnt do the repair as I was not covered but they will send and email to explain that I was. On 29/03/2016 I went back to check and they advised they sending unit back to store,when we phoned again they advised that when the reversal was done they accidently cancelled my insurance and agreed they would charge me for Jan and process my claim and send an email to the repair team. They said my phone would be ready by Friday 08/04/2016, when I called today my phone is still in storage. I have been waiting for over 2 months and they still have not worked on my phone. I requested to speak to a manager waited on hold for 30 minutes and was then refused a manager. I now feel that I dont want to pay the R240 access fee or have to wait another 2 weeks.